This agreement sets out the terms under which SAM Visa provides visa support and consultancy services. Please read it carefully before using our services.
Sam Visa is a private visa support and consultancy service provider operating independently of all government bodies.
📋 Sam Visa's role is strictly limited to supporting and preparing your application. We have no influence over the final immigration decision.
Sam Visa may provide the following services. The exact services provided may vary depending on the visa type and individual client requirements.
As a client of Sam Visa, you agree to the following responsibilities throughout the application process:
⚠️ Sam Visa will not be responsible for any delays, refusals, or complications arising from inaccurate, incomplete, or fraudulent information provided by the client.
Visa decisions are made exclusively by the relevant immigration authorities, embassies, or consulates. Sam Visa has no role in this process.
🚫 Clients acknowledge that the outcome of their visa application is entirely outside the control of Sam Visa. No refund of service fees will be issued on the basis of a visa refusal.
Clients agree to pay the service fees applicable to their requested services. All fees are clearly outlined before the commencement of work.
💳 All payments are processed securely. Please ensure you understand what is included in your service fee before completing payment.
Refunds are subject to the full terms outlined in our Refund Policy. The key principles are summarised below:
📖 For full details, please review our complete Refund & Cancellation Policy.
Any visa processing timelines provided by Sam Visa are estimates only and should not be relied upon as guaranteed timescales.
Actual timelines depend on immigration authorities and may vary due to government procedures, application volumes, security checks, and requests for additional documentation.
⚠️ Sam Visa cannot guarantee specific processing times. We strongly advise applying well in advance of any planned travel date.
Sam Visa respects the confidentiality of client information and will handle all personal data in accordance with applicable data protection laws and the company's Privacy Policy.
Client information may be shared with relevant immigration authorities or service providers solely for the purpose of processing visa applications.
🔒 SAM Visa is ICO registered and fully GDPR compliant. We will never sell or share your personal data for marketing purposes. Read our full Privacy Policy.
Sam Visa shall not be liable for any losses, damages, or costs arising from the following:
⚖️ The total liability of Sam Visa shall in all circumstances be limited to the amount paid by the client for the specific service fees relating to the matter in dispute.
Sam Visa reserves the right to terminate or refuse services at its discretion in the following circumstances:
🚫 In the event of termination due to client misconduct or failure to comply, service fees already paid may not be refunded.
Sam Visa reserves the right to update or modify its services, policies, or agreements at any time without prior notice.
Updated terms will be published on the website with a revised date. Continued use of our services after any such changes constitutes your acceptance of the updated terms.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from the use of Sam Visa services shall fall under the exclusive jurisdiction of the courts of the United Kingdom.
⚖️ This agreement is legally binding and subject to English and Welsh law. If you have any concerns, we recommend seeking independent legal advice before using our services.
By using Sam Visa services, making a payment, or submitting an application through the website, you confirm each of the following:
Section 14
Contact Information
For any questions regarding this Service Agreement or our services, please get in touch using the details below.
Also read our other policies
Our Privacy Policy and Disclaimer & Refund Policy contain additional important information.